FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Installation and your first recording
This workflow follows the AI SHANG Sports camera manuals for the mobile and fixed basketball and football setups they describe. Check your model and software version for installation details and available features. Other sports require their own deployment plan.
- Check the package and charge: Check the camera, power supply, cables and accessories against your order. Charge the mobile camera with its supplied charger and Type-C cable before filming. The manual requires charging and operation to be separate. Check whether your chosen package includes a mount.
- Position and secure: Follow the installation diagram for your venue and keep equipment clear of play and access routes. Use suitably qualified personnel for fixed mounting and power installation. Secure the mobile camera to a compatible support and check the locks before raising it.
- Start and connect: For the mobile camera, follow the manual’s approximately five-second power-button press and wait for startup. Add the camera through the app’s LAN or direct-device connection. Cellular access requires a compatible camera model; power off before inserting a SIM card.
- Calibrate and test: Select the sport and preview the panorama. Check that court corners and baskets or goals are visible, then complete venue and basket or goal calibration. Leave space for the ball in the frame, make a short recording and review it.
- Record or stream: Select the panoramic, tracking or combined recording mode supported by your setup. For streaming, test internet connectivity and configure the RTMP destination required by the third-party platform. Update scoreboard scores using the software controls.
- Stop and save: Stop recording or streaming in the software. Check the recording in the data list, play it back and download the files you need to retain. Confirm that the backup is complete.
Recording and everyday use
Can I record without internet access?
The manual states that local recording does not require an internet connection, while live streaming does. You still need the app’s supported LAN or direct-device connection to control the camera. Check available storage before starting.
Where are recordings saved, and what happens when storage is full?
The local recordings described in the manual are saved on camera storage and can be played back and downloaded through the app’s data list. The manual describes loop recording that overwrites older footage when storage is full. Download important matches promptly. Confirm capacity, expansion options and cloud retention for your model and service.
Can the mobile camera record while charging or be used in rain?
The current manuals require charging and operation to be separate and describe the mobile camera as not waterproof. Do not treat it as ready for unprotected use in rain; follow the manual’s protection requirements. Ask technical support to confirm the protection rating and any special operating conditions for your exact model.
How do automatic highlights differ from manual clipping?
Automatic highlights in the app depend on the sport algorithm and calibration and are not guaranteed to identify every moment. Manual tagging and editing can help select additional passages. Mini Program marking, editing and sharing are separate operations from app-based automatic recognition; follow the version you use.
Choose the software for your task
- Mobile app: Connect and configure the camera, check status, calibrate the venue, start recording or streaming, and review and download footage.
- PC live assistant: Event production, scoring, commentary and event management, depending on the software version.
- WeChat Mini Program: Watch available live streams and replays, mark clips and share through enabled services. Event access, regional availability and service scope depend on the actual offering.
- Cloud platforms: Operational device management and video analysis are separate service scopes. Confirm account permissions, analysis features, cloud storage and fees individually; they are not automatically included with every camera.
What should I do before a firmware upgrade?
Contact the technical team to confirm and prepare the appropriate firmware version. Keep the camera powered and online during the upgrade, then allow it to restart automatically. Contact support if a version is unavailable or an upgrade issue occurs.
Contact technical support · Discuss installation and a product demonstration
Order Related
How can I track my order?
After placing an order, the logistics progress and tracking number will be synchronized in real time on the website.
When will my order be shipped?
Will be shipped within 3 days after ordering.
Payment & Pricing
What payment methods do you accept?
Payment via PayPal is available.
Does the price include taxes?
Yes
Shipping & Delivery
How long does delivery take?
Delivery can be made within 10-15 working days.
Product Information
What materials are used in your products?
Made of metal and ABS material. For details, please refer to the product description.
Where can I find detailed product information?
For more details, please contact our customer service.
How many color options are available for your products?
Currently 3 colors are available. Custom colors are supported. For more details, please contact customer service.
Contact Us
Tell us your camera model, sport and question. For order support, include your order number so our team can help.
Customer Service:
Fast response, reliable support & after‑sales
Delivery:
On‑time delivery, accurate address required
Referral:
Rewards as per rules, no fraudulent orders
Payment:
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